Terms of Service
| Terms of Service | |
| Use of our services are in accordance with these terms and conditions. | |
| The Parties | |
| 1. |
Tessalate Ltd, PO Box 8261 , Nottingham . NG10 5WZ (“the Company”, “Our”, “Us”, “We”) |
| 2. | (“The Client”, “You”) |
| Definitions | |
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“Bandwidth” means the allocated transmission capacity
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“Server” means the computer equipment operated in connection with the provision of the Services
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“Network” means the Infrastructure of Servers and associated equipment used in connection with the provision of the Services
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“Service” or “Services” means the service or services offered by the Company
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“Web site” means the area on the Server allocated by the Company for the Client’s use as a site on the Internet
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“Data” means any and all information stored on Servers or passing through the Network or equipment of the Company
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| Terms of Service | |
| 1. |
The Client is responsible for the actions of any third-party to whom they allow access to the Service
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| 2. |
All data stored or transmitted must be legal under all applicable UK laws. The Client is solely responsible for determining the legality of their data, which is stored or transmitted within and outside the UK .
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| 3. |
Should the Client become the target of a network attack, we reserve the right to take any necessary actions (including, but not limited to, temporary suspension of the Client’s account) required to return server or network operation to normal.
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| 4. |
We will use our best efforts to maintain, but do not guarantee, the privacy of email, network use, and the contents of user directories. The Client accepts that periodically the Company may, at its discretion, check any data stored on Servers or passing through the Network controlled by the Company to ensure that said data is not in breach of UK laws.
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| 5. |
Any use which interferes with any server or its performance, network function or performance is prohibited.
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| 6. |
Mail abuse (including, but not limited to, mass mailing unsolicited email and email forgery) and usenet news abuse (including, but not limited to, mass crossposting articles and posting unrelated articles to group topics), whether direct or indirect, whether used externally to promote a site hosted on the Server or sent via the Server, is prohibited.
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| 7. |
Use of the Services to provide software or lists for mass mailing unsolicited email is prohibited.
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| 8. |
Use of the Services to commit network abuse (including, but not limited to, denial of service attacks such as ping bombing, email bombing, “smurf”, “winnuke”, “land”, “teardrop”, etc.) or otherwise compromise the security of hosts or networks is prohibited.
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| 9. |
The Client will indemnify and hold harmless the Company against any loss, damage, cost and expense which we may incur or become liable for by reason of claims or actions for libel, violation of privacy rights, plagiarism, copyright infringement, and claims arising in connection with data transmitted pursuant to the terms and provisions of this agreement and any claims or suits resulting from the Client’s use of the service including, without limitation, the expense and cost of defending any and all such claims and actions, except where such claims result solely from the negligence of the Company.
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| 10. |
If we are informed of an alleged copyright or trademark infringement involving a Client’s Services, we will attempt to notify the Client of those allegations and secure a response. We may, at our sole discretion, remove or terminate the Services containing, on a temporary or permanent basis, materials which we believe may create, constitute, or contribute to copyright or trademark infringements. The Client expressly waives the right to assert any claims against us for any such removal or termination.
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| 11. |
Accounts may be invoiced on a monthly or annual basis. Payment is due on invoice unless otherwise stated on the invoice or with prior written agreement from the Company. Overdue accounts may be terminated or suspended at the discretion of the Company.
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| 12. |
Bandwidth charges will be invoiced on a monthly basis for immediate payment.
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| 13. |
We may terminate Services to the Client at any time, without notice, for violation of this agreement. We will not be liable for any damages or harm to the Client resulting from such termination.
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| 14. |
We may terminate Services to the Client at any time, giving 28 days notice to the termination date. We will not be held responsible for any other charges directly, indirectly or otherwise due as a result of suspension of Services.
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| 15. |
The Client may terminate their account at any time after the minimum Term, giving 28 days notice to the termination date. The request to terminate the account must be in writing. The account holder may send cancellation request via an email message to support@tessalate.com or by postal mail.
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| 16. |
Use of the Services, including the storage of information, is at the Client’s sole risk. We will endeavour to provide safe secure backup services for all stored information, but this is not a guarantee, and the Client should insure themselves against any such loss.
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| 17. |
We will not be liable for other consequential, direct, indirect, incidental, or special damages arising out of the use of, or loss of Services.
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| 18. |
We may temporarily suspend for the purpose of repair, maintenance or improvement, part or all of the Services, generally without notice. We undertake to use reasonable endeavours to inform Clients of future Service changes and/or downtime and to restore Services as soon as practical after any such suspension.
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| 19. |
We may vary the technical specification of Service for operational reasons.
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| 20. |
The Client will indemnify and hold harmless the Company against any loss, damage, cost and expense caused as a result of the Company’s virus scanning service failing to stop a threat. Where offered, any money back guarantee is limited to a refund of the cost of 1 years virus scanning service or £30.00, whichever is greater. In addition, a refund will only be given if the client supplies a copy of the infected message including all original headers.
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| 21. |
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to these terms.
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Tessalate Limited reserves the right to revise these terms at any time without notice. Use of the Services indicates acceptance of the Agreement by the Client.
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Established in 2002, Tessalate has established a proven reputation.
This is based on service levels and expertise and we are committed to providing the highest levels of service across our range of Services and Solutions. Our products and services are all bespoke and individual.As a company or supplier, don’t offer ‘standard packages’. We have yet to find a standard business so all of our products and service are always tailored to our clients.We create a tailored product based on what you tell us you need. We won’t throw in lots of unwanted and unneeded ‘extras’.
The services we offer span a wide and diverse range of commercial sectors. Our key values centre around professionalism and reliability.
Clients see and experience IT problems everyday. Many of these are easy to fix. We see that any organisation might need IT support or services. Tessalate are able to bridge that gap for you but withot costing the earth.
Our aim is to provide quality services but at a fair price. This lets you manage your IT but with expert advice and support all the way..
We continually strive to provide our clients with the services and support needed. Have a chat with us and see how we can help you…
Tessalate is a privately owned and operated company.
Dont put up with failing IT or unreliable services. Contact us today and let’s have a chat.
Our Services
Bespoke Hosting
Tessalate offers a huge variety of managed hosting options. Unlike many hosts, Tessalate owns the hardware that it uses and this means that we are not limited to a simple reseller option. We are able to provide a hosting solution no matter what the requirements!
CCTV
Tessalate are able to provide a number of CCTV options, from a single camera to a full multi camera, multi location, PTZ solution – all with remote access. We are also able to provide a number of ancillary services to support your CCTV system when you need it most.
Consultancy
Tessalate are able to to provide consultancy services tailored to your needs. We can provide consultancy services to assist with a single issue or a full project from start to finish. Whatever your requirement, we can help you get there quickly and easily!
Email Hosting
From simple email accounts to multi site, load balanced gateways, we have an email option to help you. We have a fully customised spam filter with Anti-Virus capabilities which can be customised to suit your needs, however simple or complex they may be.
Managed Services
Tessalate is not just about providing a service. We provide managed services which means that you dont have to manage the service that you need! That means that you have over 40 years of industry experience managing your hosted servcices.
Remote Monitoring
What is the point in a mission critical service, device or application if the first you know its now working is when you need it? We can provice fully customised and bespoke monitoring services for just about any device or application in real time.
Security
Whether it is system security, network security or process security, Tessalate can Help. We are able to advise on Anti-Virus deployment options and cleanup. We can improve the security of your computer or network and secure your data and business.
Support
Tessalate are able to offer a wide variety of support options to suit your need. This can be email or telephone based or on-site via a local technician. Whatever your need, we can help in a way that suits your need. Support is available ad-hoc or contracted.